Overview
- You can create rules in DHL Express Commerce based on the shipping method and shipping description your customer has selected during checkout.
- DHL Express Commerce can use this information to allocate a specific product code or exclude this order from being imported i.e. Domestic orders.
- For example, if your customer selects Express Shipping, their shipping method might be DHL Express (Express Worldwide). You can set up a rule to automatically assign this order to the DHL Express Worldwide product, for example: if Shipping Method = Express Shipping, set up StarTrack as the courier and the product code as WPX.
How to set up a rule based on shipping method
1. Find the shipping method for a particular order
- Open an order from the New section then expand the Additional Detail module
- On every order, in the right-hand top corner the Shipping Method is displayed; the second field is the Shipping Description.
2. Set up the rule (Example: Set Courier & Product Code)
- Go to Settings > Rules > Add a new rule.
- Condition > Shipping Method.
- Copy and past the shipping method you got in Step 1.
- Action > Set Courier & Product Code.
- Set courier to DHL Express and select the product you want in the example.
3. Set up the rule (Example: Don't import particular orders)
- Go to Settings > Rules > Add a new rule.
- Condition > Shipping Method.
- Copy and past the shipping method you got in Step 1.
- Action > Import Order.
- Set Value to False.
- Orders with a Shipping Method Domestic will not import into DHL Express Commerce.
