Using Rules to automatically assign additional services

Overview

• It's now possible to create rules that automatically apply DHL Express services (e.g., GoGreen, Adult Signature) when specific conditions are met, such as SKU, Shipping Description, Shipping Method, etc.
• Assigning a pre-defined tag to an order will automatically apply services that may have been sold to the buyer at the checkout page.
• For example, if a GoGreen delivery option was selected, this can be identified via the rules function and the service applied automatically.

Pre-defined Tags

The pre-defined tags are listed below, along with the relevant service that will be applied:

• GreenService = GoGreen Plus Service
• SaturdayDelivery = Saturday Delivery
• SignatureRequired = Direct Signature
• AdultSignature = Adult Signature
• NeutralDescription = Neutral Description
• Document = Send a Document shipment from Great Britain (GB) to Northern Ireland (NI)
  
  Note: Please be advised some of these services require DHL approval and may incur additional costs.

Setting up Tags

1. Go to Settings and select Tags.
2. Click on Add New.
3. Enter each pre-defined tag listed above one by one and click Add after each entry.

Using a Rule to Set the Pre-defined Tags

1. Log in to DHL Express Commerce.
2. Go to Settings, then Rules.
3. Click Add a new rule.
4. Set your Condition (e.g., Shipping Description).
5. Add the Shipping Description from your e-commerce checkout that you wish to build a rule for.
6. Set Action to Assign Tags.
7. Set the Value to one of the pre-defined tags above.
8. Click Save.