Overview
Redo shipping replaces an order with a fresh active copy using the same order details. DHL Express Commerce archives the original order and opens a new replacement order, ready for you to review, change, and print again.
Before you begin
- Use redo shipping when the original label or shipment details need to be replaced.
- Check which label is attached to the parcel before you redo an order. The original order is archived, but its courier shipment may still need to be cancelled.
- Use Clone rather than redo shipping if you need another copy while keeping the current order and label active.
Redo shipping
- Go to Orders and find the order you want to replace.
- Select the order.
- Open More Bulk Actions and choose Redo shipping.
- Read the confirmation message, then select Continue.
- Your replacement order will open.
- Review the receiver, items, packages, courier service, and any changes you need to make before printing a new label.