Overview

The DHL Express Globalmail integration allows you to use DHL Express Commerce to create and send shipments on the DHL Globalmail (GMB) service.

DHL Globalmail is an international mail service suitable for low-value and lightweight (max 2kg) items and is sold by DHL Express in partnership with Deutsche Post, the German national postal service provider.

Click here for more details regarding DHL Globalmail.

Note:

DHL Express Globalmail rates are not available in DHL Express Commerce, so they are not displayed on the New Order page.

If you would like to display DHL Express Globalmail rates at checkout, you can set up table rates where you can add your agreed rates.

Before you begin

You will need your:

• DHL Express Account Number

Deutsche Post needs to provide additional permissions to your account number to be able to use DHL Express Commerce, so please ask your DHL Express account manager to confirm that your account number is ready to use.

Setting up DHL Express Globalmail in DHL Express Commerce

1. Enable the DHL Express Globalmail courier option

1. Go to Settings > Couriers > DHL Express Globalmail 
   (Note: you will only see this option if DHL Express Globalmail is available in your country.)
2. Select Enable DHL Express Globalmail
3. Enter your Account Number
4. Select your Default Export Type
5. Click Save.
   

2. Set up your product codes

Add your product codes to complete the integration. The selected option determines both the product code and service level that you require. The available product codes are:

• GMR - Plus (documents)
• GPP - Plus (goods)
• GMM - Priority (documents)
• GMP - Priority (goods)
• GPT - Tracked

Go to Settings, then select Couriers.

1. Open your DHL Express Globalmail Settings.
2. Click on Add New Product Code.
3. Enter the code and name. 
4. Click Add.
5. Repeat steps 4-5 for each product code.

Once you have added products, you can set which product is to be used as the default for this carrier.

Note:

DHL Express Globalmail rates are not available in DHL Express Commerce, so they are not displayed in the New Order page. 

3. Adjust your Waybill settings 

Shipment preparation is a two-step process.

1. Labels are created for the items which will travel through the international mail network.
2. The items are then consolidated for their journey through the DHL Express network to the Deutsche Post Mail Terminal and a DHL Globalmail Waybill (AWB) is created for this shipment.

Once the consolidated shipment reaches the Deutsche Post Mail Terminal, the mail items are processed and sorted for forwarding via the international mail network to the destination country.

In the Advanced tab of the DHL Express Globalmail settings, you can adjust your AWB cropping option, as appropriate.

• If you are happy with the AWB provided back in an A4 format, you can just leave it with the AWB Label Cropping set to None.
• If you would like to receive the AWB in a label sized format, change the AWB Label Cropping to White.

4. Using Rules to assign a specific service 

To automatically assign a DHL Express Globalmail product code to your orders, it is necessary to add a business rule to carry out an action when certain conditions are met e.g. If destination country = ES then set the product code to GPP - Plus (goods)

1. Select Settings > Rules
2. Select Add a new rule
3. Choose a Condition e.g. Destination Country Code.
4. Enter the text that that the condition should meet e.g. ‘ES’
5. Select the Action to Set Courier & Product Code
6. Choose DHL Express Globalmail as the courier and choose the desired product code
7. Click on Save

Take a look at our Rules Overview article to understand how using rules can help to streamline your shipping process.

Shipping Process