Overview

Deutsche Post’s integration in DHL Express Commerce allows you to use all of the system features including generation of packing slips and shipping labels, auto-correction of addresses and many more.

Note:

Deutsche Post rates are not available in DHL Express Commerce, so they are not displayed on the New Order page.

If you would like to display Deutsche Post rates at checkout, you can set up table rates where you can add your agreed rates.

Before you begin

You will need your:

• Account Number (EKP)

If you are missing your EKP number, please contact your Deutsche Post account manager to request it.

Deutsche Post also needs to provide additional permissions for your EKP to be able to use DHL Express Commerce, so please ask your account manager to ensure that your EKP is ready to use on DHL Express Commerce too.

Setting up your Deutsche Post in DHL Express Commerce

1. Enable the Deutsche Post courier option and add your EKP

Enter your EKP in DHL Express Commerce

1. Go to Settings > Couriers > Deutsche Post
2. Select Enable Deutsche Post
3. Enter your EKP Number
4. Select your Default Export Type
5. Click Save.

2. Set up your product codes

Add your product codes to complete the integration. The selected option determines both the product code and service level that you require. The available product codes are:

• GMP: Packet Standard (Standard Service)
• GMPP: Packet Priority (Priority Service)
• GPP: Packet Plus (Priority Service)
• GPT: Packet Tracked (Priority Service)
• GPR: Packet Return - Priority Service

1. Go to Settings, then select Couriers.
2. Open your Deutsche Post Settings.
3. Click on Add New Product Code.
4. Enter the code and name. 
5. Click Add.
6. Repeat steps 4-5 for each product code.

Once you have added products, you can set which product is to be used as the default for this carrier.

Note: Deutsche Post rates are not available in DHL Express Commerce, so they are not displayed in the New Order page. 

3. Adjust your Air Waybill settings 

Shipment preparation is a two-step process.

1. Labels are created for the items which will travel through the international mail network.
2. The items are then consolidated for their journey through the DHL Express network to the Deutsche Post Mail Terminal and a DHL Globalmail Waybill (AWB) is created for this shipment.

Once the consolidated shipment reaches the Deutsche Post Mail Terminal, the mail items are processed and sorted for forwarding via the international mail network to the destination country.

In the Advanced tab of the DHL Express Globalmail settings, you can adjust your AWB cropping option, as appropriate.

• If you are happy with the AWB provided back in an A4 format, you can just leave it with the AWB Label Cropping set to None.
• If you would like to receive the AWB in a label sized format, change the AWB Label Cropping to Yellow AWB.

4. Using Rules to assign a specific service 

To automatically assign a Deutsche Post product code to your orders, it is necessary to add a business rule to carry out an action when certain conditions are met e.g. If destination country = ES then set the product code to Packet Plus

1. Select Settings > Rules
2. Select Add a new rule
3. Choose a Condition e.g. Destination Country Code.
4. Enter the text that that the condition should meet e.g. ‘ES’
5. Select the Action to Set Courier & Product Code
6. Choose Deutsche Post as the courier and choose the desired product code
7. Click on Save

Take a look at our Rules Overview article to understand how using rules can help to streamline your shipping process.

Shipping Process

1. Generate Deutsche Post labels for each individual mail item as per the below
   (Please note an HS Code is required for every item in the order). 
2. Generate the master Airwaybill for each bag of mail
   1. Select Orders
   2. Select Printed Tab
   3. Choose the orders to be manifested
   4. Select Manifest Orders tab option
   5. Enter the number of bag labels required and select 'Manifest'
      Note: If you are manifesting orders with multiple product codes, a separate Waybill will be generated for each code, as bags can only contain items with the same product code.
      
      
3. Attach the master Airwaybill to each bag
   
   

Tip
If you ship with more than one courier option - create Filtered Views to quickly filter your order list to only show the orders being sent on Deutsche Post International products - see this article for more info.

Troubleshooting 

Failed to print record:Deutsche Post API returned the following errors:User 'dec.support@dhl.com' has no permission. - if you see this error message it means that the required additional permissions have not been applied to your account number on the Deutsche Post portal to be able to use DHL Express Commerce. Please raise this with your Deutsche Post account manager to confirm that your account number is ready to use.