Welcome to DHL Express Commerce. 

If you have a question or need support, please don't hesitate to contact us through the Submit a Ticket feature - when logged in, click on your username in the top right hand corner and then select 'Submit a Ticket'.

Our local DHL Express Commerce experts would be happy to hear from you. 

How it works 

Basic steps

1. Setup DHL Express

• Complete the setup wizard upon logging in
• These are the necessary steps in order to be able to create DHL Express shipment labels.  

2. Connect at Least One Integration Platform

• You can connect multiple platforms to your profile at any point.

3. Import Your Orders

• Imported orders are added to the New tab in the Orders page of your account.
• You can configure orders to import every 20 minutes, or you can import orders as required. 

4. Validate the Order Shipping Address 

• The address validation tool helps to correct errors in the customer's address according to shipping constraints. 

5. Print Shipment Label 

• DHL Express Commerce will automatically download a PDF file when you print labels.

Additional settings 

You can configure additional settings to suit your business needs. 

Add custom boxes and weights 

• Add custom box sizes and specifications to your orders. This is helpful if you ship items of different shapes or large volumes of small items. 
• You can also import the weights of items from your eCommerce platform.