BigCommerce: Configure order data

Configure the additional BigCommerce data behaviour during setup. You can update these choices later from Settings > Integrations > BigCommerce.

Import Authority to Leave

To import Authority to Leave from BigCommerce:

Name the billing form field Delivery Option.
Set its value to include either authority to leave or signature required.

Choose product names for new imports

By default, item descriptions use the product name saved on the BigCommerce order line. Enable Use BigCommerce catalog product names to use the current name from the BigCommerce catalogue instead. This setting uses BigCommerce's catalogue, rather than DHL Express Commerce 's Product Catalogue.

Go to Settings > Integrations > BigCommerce.
Enable Use BigCommerce catalog product names.
Select Save, then reopen the settings and confirm the option remains enabled.
Import a new eligible order and compare its item description with the current BigCommerce product name.

DHL Express Commerce matches the catalogue product by its BigCommerce product ID and keeps the order's variant SKU and option fields. If the catalogue product is unavailable, the order-line name is used. This option is off by default and does not rename items on existing DHL Express Commerce orders.

If a new item still uses the order-line name, check that its BigCommerce product still exists and that the option was saved before import.

Import product options

DHL Express Commerce imports BigCommerce product options with these display names:

Size
HS Code
Color or Colour

To also import bin and warehouse values, configure BigCommerce product locations.

Enable pickup orders

Open the BigCommerce integration settings in DHL Express Commerce.
Enable Pickup in Store.
Click Save.

When a pickup shipment is printed, DHL Express Commerce writes it back to BigCommerce as Awaiting Pickup.

Configure BigCommerce settings

Complete these connection and advanced options during setup, or update them later when your BigCommerce workflow changes:

Setting	What it controls
Name	Identifies the BigCommerce store in DHL Express Commerce
API Path	The BigCommerce store API path from the store-level API account.
Username	The legacy username field. Leave it empty when using a V2/V3 API token.
Access Token	Authenticates DHL Express Commerce with BigCommerce. Keep it secret.
Client Id	The client ID from the BigCommerce store-level API account.
Statuses to import	Limits imports to the BigCommerce status codes you enter.
Enable writeback to BigCommerce orders to create shipment details	Sends shipment details back to BigCommerce when orders are fulfilled.
Status to set	Sets the BigCommerce status during writeback.
Enable Pickup in Store	Writes pickup shipments back as Awaiting Pickup.
Map address line 2 into “Building” field	Maps BigCommerce address line 2 to DHL Express Commerce's Building field.
Import Channel ID as a tag	Adds the BigCommerce storefront channel ID as an order tag in DHL Express Commerce
Use BigCommerce catalog product names	Uses the current BigCommerce catalogue name for newly imported items, with an order-line-name fallback. See Choose product names for new imports.
Enable AfterShip tracking links	Sends BigCommerce's mapped carrier so it can generate an AfterShip link. Leave this off to preserve direct carrier tracking links.

Click Save in the section where you changed a setting, then use Test connection to verify the connection.