Customise Rates

Overview

• Customise how rates are displayed in orders within DHL Express Commerce, including the ability to customise rates across child accounts.
• You can:
  • Customise carrier service names in the DHL Express Commerce dashboard.
  • Control margins on specific carrier services and products. For example, you might want to add different margins for domestic versus international services, or for rural services.
  • Hide specific courier services.

Setting up Customised Rates

To customise your shipping rates:

1. Access the Customise Rates page
   Navigate to Settings > Customise Rates > Select Add new carrier rates.
2. Modify display name
   You can change the display name for any carrier service.
3. Set Margin Amount and Type
   Choose between a flat amount margin, percentage margin or setting a flat rate (overriding price returned from the courier) to adjust your rates.
4. (Optional) Add a Condition
   Select an option from the dropdown such as Shipping Zone to only apply the customised rate when the condition applies.
5. Apply margin to the following child accounts
   From the drop down, select specific accounts you would like this margin to apply to
6. Save your settings
   Once saved, these settings will apply automatically to your rates.

Hiding a courier service

If you wish to hide a specific courier service from being displayed:

1. Navigate to Settings > Customise Rates > Select Add new carrier rates.
2. Select the Service
   Choose the service you want to hide.
3. Enable the Hide Product Option
   This will prevent the selected service from appearing in the rates list.

Apply customised rates to your child account(s)

To customise rates for your child accounts, you have two options:

1. Apply parent account settings across all child accounts
   Enabling this setting will automatically apply all your parent account's rate configurations to every child account.
2. Customise rates for specific child accounts
   If you want to apply specific rate customisations to one or more child accounts, use the "Apply margin to the following child accounts" option when customising your shipping rates.
   
3. Applying different customised rates for child accounts
   You can apply unique customised rates per product code at the child account level. When customised rates are configured directly in a child account, they will override any rates inherited from the parent account.

Important considerations

While the new settings page offers powerful customisation options, there are a few limitations to be aware of:

Carrier Name Modification
The carrier name itself cannot be changed. However, service names can be modified.

Margins and zero-dollar rates

Margins are not applied to rates that return as $0. Carriers often return $0 when a service is unavailable, and adding a margin to these rates could mistakenly indicate the service is available.

Viewing margin details in reports

You can generate a Shipping Price Report to see both base rates and margin rates for each order. This information is available in the "Margin" column of the report.

Pricing visibility for 3PL child accounts

For 3PL child accounts, the pricing breakdown is not visible. Only the total shipping price is displayed.

Applying margins to child accounts

Margins can only be applied per product code, and it is not possible to set different margins for the same product code across child accounts. For example, you cannot apply a 10% margin to Child Account A and a 15% margin to Child Account B.