Allocate an order to a child account

Overview

• This article explains how you can allocate an order to a child account when it is imported into DHL Express Commerce.
• For example, you might own multiple stores in the same country and you want every store to manage their own shipping to reduce the cost. You can set up a rule that will allocate an order to the correct store (child account) according to the location.
• You can manually allocate an order to a child account, or you set set up a rule to do so. 

1. Manually allocate an order to a child account

1. Go to the New tab in your Orders page.
2. Right-click the order(s) you want to reassign, then click Assign to account.
3. Select the child account from the list.
   • NB: This will only be possible if you have set up a child account.
   • NB: You can reassign orders back to your parent account from the child account using the manual method, but you can't reassign orders from one child account to another.
   • NB: This can only be done with orders in the New tab.
4. Click Assign to reassign the order.

2. Create a rule to allocate an order to a child account

You can create a rule to automatically allocate orders to a child accounts based on certain conditions. For example:

1. Go to Settings > Rules > Add a new rule.
2. Under conditions, select Destination Post Code.
3. Enter your list of postcodes.
4. Select Assign to Another Account.
5. Select the account name.
6. Click Save