3PL (Third-Party Logistics) accounts are tailored for scenarios with one shipping location handling multiple brands. They share the same courier details but might have several e-commerce integrations. 3PL accounts have access to all settings accept courier settings.
Multi Location accounts are suited for businesses with one online store shipping from various locations. Integrate your e-commerce store with the parent account and apply rules to direct orders to the correct shipping warehouse. These accounts cannot manage Integration settings, CSV file setup, Rules, Tracking & Notifications, Digital Signature, API, or Checkout Rates. Order writebacks will be processed via the parent account.
Full Access accounts provide complete control and are ideal when your operations don't fit solely into other account types. These accounts can manage courier and integration settings individually and their order writebacks are based on their own integration settings.
Multi Workstation accounts serve environments with several printers in a single warehouse, allowing each user to have unique print settings linked to different printers via the print client. They share the same orders as the parent account and don't possess individual settings beyond print configurations.
To convert a child account into a standalone DHL Express Commerce account, navigate to Settings > Child Accounts, edit the account you wish to unlink, and select Unlink user. Once the account is unlinked overnight, log in to the now-independent account. Then navigate to Settings > Manage Account, select the appropriate plan, and save the changes.
Child accounts are restricted to access only within their account and cannot access the main parent account or any other accounts.
The main parent account has the capability to access all associated child accounts using the parent account's login credentials.
DHL Express Commerce reports can be executed for both parent and child accounts. Running a report from the parent account with "include child accounts" checked will compile data from all child accounts, indicating the specific account each data point pertains to. Reports run from a child account will only include data from that particular account.
Usernames within DHL Express Commerce must be unique; therefore, a child account cannot have the same username as its parent account or any other account.
Orders placed within child accounts can be searched from the parent account. In the Workflows section, use the Search feature and ensure "Include orders from child accounts" is selected. The system will display orders across all accounts and indicate the specific child account for each order.
You can print orders from child accounts directly from the parent account by going to Workflows > Scan and Print and ensuring "Include orders from child accounts" is checked. Input the order number to locate and print the order without switching accounts. If duplicate order numbers exist, printing must be done from the specific child account.