The Quotes page in DHL Express Commerce allows you to compare available shipping services and rates without creating an order first.
Enter the destination and package details to see the available shipping options. Once you have found the option you want to use, you can create an order directly from the quote.
Before you begin
Before requesting a quote:
- Make sure your DHL Express account and any other shipping services you use are connected and configured.
- Have the destination address and package weight and dimensions available.
- If you regularly use the same packaging, you can set up saved packages in DHL Express Commerce and select them when requesting a quote.
Compare shipping rates
To request and compare rates:
- Select Quotes from the main menu.
- Enter the destination address.
- Select the correct address from the suggestions, where available.
- Add the package details, including the weight and dimensions.
- If your shipment contains multiple packages, add each package separately. You can also select from your saved packages.
- Request the available rates.
- Review and compare the services and rates available for your shipment.
The services and rates displayed depend on your configured shipping services, account settings and the shipment information entered.
Create an order from a quote
Once you have found the shipping option you want to use:
- Find the quote you want to use.
- Select the option to create an order.
- Check the destination and package information carried over from the quote.
- Add any remaining order or shipment information.
- Save the order.
The destination and package details from your quote are carried across to the new order, so you don't need to enter them again.
View your recent quotes
The Quotes page also keeps a history of your recent quotes in your browser, allowing you to return to a previous quote without entering the shipment details again.
Note: Recent quote history is stored in your browser. It may not be available if you use another device or browser, use private browsing, or clear your browser data. Other DHL Express Commerce users may also not see the same quote history.
Shipping rates can change, so request a new quote if your shipment details have changed or you need the latest available rate.
Troubleshooting
No rates are displayed
If no rates are returned, check that:
- The destination address is complete and valid.
- Each package has a weight and any required dimensions.
- Your DHL Express account is connected and configured correctly.
- The selected shipping service supports the destination and package details.
- Any services required for the shipment are enabled.
Update the shipment details and request the rates again.
A saved package isn't available
Check that the package has been saved in DHL Express Commerce.
If you recently created or updated the package, refresh the Quotes page and try again.
My recent quotes are missing
Recent quotes may not be available if you have:
- Changed browser or device.
- Used private or incognito browsing.
- Cleared your browser data.
- Disabled browser storage.
Return to the browser you normally use or request a new quote.