Configure DHL Express Commerce for a 3PL workflow

Overview

• DHL Express Commerce is used by hundreds of 3PLs (third-party logistics) to manage their customers' accounts.
• To configure your account for a 3PL workflow you need to set up child accounts for each of your customers.

How it works

• Child accounts are attached to your main DHL Express Commerce account.
• Your child account generally has different settings from your parent DHL Express Commerce account, e.g different integrations, pickup address and more. You can configure these based on individual customer requirements.
• You can easily switch between your different child accounts. 

Set up 3PL child accounts

1. In your DHL Express Commerce account, go to Settings >  Child Accounts.
2. Click Add a new child account.
3. Under Type, select 3PL.
4. Set a username and password for the account.
5. Select whether or not to Hide Courier Rates.
6. Click Save.
7. Configure settings specific to each account:
   • Pickup Address: Go to Settings > Pickup Address and set the address of your warehouse.
   • Printing Parameter: You'll need to set up the printer of the new location.

Overriding your child account

Using your parent account you can override and access your secondary child account.

For example: If you have a parent swimwear business and you also sell protein powder under a different brand, you'll use the override function from your swimwear account to access your protein powder child account.

1. Click the drop-down menu in the top right of the dashboard. Then select Switch accounts.
   
2. Click Switch next to the child account account you'd like to override.
   

What's Next?

Learn more about child accounts, or set up child accounts for your 3PL integration.