Welcome to DHL Express Commerce!
Overview
- Get started with the basics in DHL Express Commerce using our step-by-step guide.
- Once you’re comfortable, optimise your shipping with our more advanced features.
- If you have any questions or need support, please don't hesitate to reach out by using our Submit a ticket feature. Please ensure you are logged into the dashboard to access this page. Our local DHL Express Commerce experts would be happy to hear from you.
How it works
Getting Started
1. Set Up DHL Express
Once you log into DHL Express Commerce, complete the Getting started wizard that will take you through all the necessary steps to start printing labels.
This necessary steps include the following:
- Enter your pickup address.
- Connect your DHL Express account.
- Connect your platforms.
- Installing the Print App
2. Import Your Orders
Once your import your orders, these orders are added to the New tab in the Orders page.
You can configure orders to automatically import every 20 minutes from your connected integrations, or you can manually import orders as required.
3. Validate the Order Shipping Address
DHL Express Commerce provides an address validation tool that helps to correct errors in the customer's address according to shipping constraints.
4. Print Shipment Label
DHL Express Commerce automatically downloads a PDF when you print labels.
Set up the Print Application for Windows or Mac so you can print labels and documentation directly to your printer.
Learn all the different ways you can print labels in DHL Express Commerce
Additional settings
You can configure additional settings to suit your business needs.
Add Custom Boxes and Weights
Add custom box sizes and specifications to your orders. This is helpful if you ship items of different shapes or large volumes of small items.
You can also import the weights of items from your eCommerce platform.