Overview
- When operating a 3PL you may want to display an estimate of total freight cost to your customer without them seeing the exact negotiated rates with the courier.
- There are three options available in terms of displaying rates:- you can configure a margin that will be applied on to your negotiated rate in the shipment control dialog or show the actual rate or hide the rates completely.
- For more information on configuring your account for a 3PL workflow, see here.
Configuring how rates should be displayed
Display negotiated rates
This option will allow your customers to see the actual rates you are quoted from the courier
- Go to Settings > Child Accounts > Edit
- Untick Hide Courier Rates
- Click Save
Display rates with margin
This option will allow your customers to see your rates with your margins added on top
- Ensure Hide Courier Rates is unticked for the child account (see above)
- Go to Settings > Child Accounts > Override
- Go to Settings > Checkout Rates > Shipping Rate > Tick Add margin to shipping rate
Note: This option is only available to users in override mode - Select whether you would like a Flat Rate margin or a percent margin and the value
- Click Save
- The quotes within the order dialog will now be inclusive of your margins added.
Note: If using the shipping price reports feature, the child account user will see the margin rate when generating a report, not your base rates.
Hide rates
This option will hide all rates from the child account. They will see the options but with no quotes.
- Go to Settings > Child Accounts > Edit
- Tick Hide Courier Rates
- Click Save