If you dispatch from multiple locations, have multiple brands or use various integrations (eg. two Magento stores) you will need to set up child accounts for each additional location/brand.
There are different types of child accounts available, depending on your business requirements.
- Use a multi-location account when you ship from multiple business locations or you ship on behalf of multiple businesses and want to bill shipping costs to different DHL Express accounts.
- Multi-location child accounts have different settings from the parent account ie they'll have different addresses, DHL accounts, package sizes, print settings, and contacts.
- Multi-location child accounts can't create integrations or customise notification emails.
For example, if you have multiple stores in various locations and to reduce shipping costs you want to dispatch goods from a local store or warehouse, your workflow may look like this:
How do integrations work with multi-location child accounts?
You can assign orders to multi-location child accounts manually or using a rule. When you fulfill the order on the account, DHL Express Commerce will write-back the tracking number through the parent account's integration.
For example, if you use the same DHL Express account or account which uses increment numbers (used to create tracking numbers) then you'll need to change the increment value on each account that you add a courier on.
Set up a multi-location child account
- Log in to DHL Express Commerce
- Go to Settings, then select Child Accounts.
- Click Add a new child account.
- Set a username and password for the account.
- Under Type, select Multi-location Account.
- Select whether or not to Hide Shipping Rates.
- Click Save.
You can configure settings specific to each location:
- Pickup Address: Go to Settings > Pickup Address.
- Printing Parameter: You'll need to set up the printer of the new location.
NOTE You should now have separate login credentials for each account - one for your main location and another for your new shipping location.
If you dispatch multiple brands from the same warehouse, you'll need to use your main parent account to create child accounts for each brand or business.
If the products you sell are held by a third-party, usually a wholesaler or manufacturer who ships your products directly to the customer, you'll need to use your main parent account to create child accounts for each third-party. You have to configure business rules to automatically allocate orders across the child accounts. Each third-party will then fulfill orders within their respective child account.