Overview
There are four types of child accounts: Multi-workstation, Multi-location, Multi-3PL, and Full access.
Child accounts are attached to your parent DHL Express Commerce account. Your child account generally has different settings from your parent DHL Express Commerce account eg different accounts, integrations, pickup address and more.
There are four types of child accounts:
1. Multi-workstation
Use this when you have two or more printers set up at different workstations and you're using a print client. Each workstation needs its own login to access the print client. All settings are inherited from the parent account except for the printer settings ( Settings > Printing).
2. Multi-location
Use this when you are shipping from two or more physical locations. Your multi-location child account has access to all courier accounts, print settings, and sender addresses. Customer notifications and integrations are inherited from your parent account. Rules can be used to assign orders from your parent account to the child account. Orders which are fulfilled on these child accounts will write-back via the parent account.
3. Multi-3PL
Use this when you are shipping from one location but you have multiple client accounts with their own settings. The parent account ships orders from all child accounts by overriding the accounts. Shipment rates are hidden on each child account and the user will not be able to access account settings.
4. Full access
Each child account has full access to their settings. We don't recommend using this option. Please contact your DHL Express support before adding this.
Tips for child account usernames
- Usernames aren't case sensitive (capitals don't matter), and they can include spaces but special characters aren't allowed.
- Make the username easily identifiable, especially if you have a lot of child accounts.
- Follow a consistent structure. For example:
[Location]-[Company Name] (e.g. George Street-My Store)
[Brand]-[Parent] (e.g., MyBrand-OnlineDist) - You can use email addresses as a child account's username.
- Consider what works best for you as every business is set up uniquely.