Overview

• Use tags to add custom labels to your orders, making it easier to identify important details about different orders at a glance in the orders grid.
• Tags help you streamline your fulfilment process by easily communicating instructions to your fulfilment team.

What's on this page

• Supported functionality 
• Use cases
• What you need
• Setting up tags

Supported functionality 

We’ve packed in a lot of functionality with tags. You can: 

• Maintain a list of regularly used tags 
• View tags in the new, printed and shipped orders grid 
• Filter by tags 
• Automate adding tags using the rules engine

Use cases

Some common use cases for tags are: 

• Preorder tags: Tag all your orders that are a preorder so that they aren't accidentally dispatched by your team
• VIP: Tag orders that are over a certain value threshold so that you can treat them as a VIP order. 
• Dispatch Dates: Tag orders with a date that you want the order to be dispatched if the time the order is dispatched is important to your delivery model. 
• Can't fulfil: If you are shipping from multiple locations, tag an order when you can't fulfil it and send it to another account
• Fraud: If you have some locations or order values that you would like to double check, add a tag to these orders so you can see them quickly. 
• Sale: If you had a promotion or sale, you may want to tag all orders from that sale so you can distinguish them from your other orders. 
• Local: Tag orders that are close to your warehouse, you may want to send them with a local courier or deliver them yourself! 

What you need

Before getting started, you will need to enable the tags column on the orders grid.

1. On the new orders tab, click the settings cog in the top right
2. Tick "Tags" >  Apply

Your tags will now display in the order grid on the right hand side.

Setting up tags

There's many different ways you can use tags with DHL Express Commerce

Tag List

Have tags you use all the time? Configure them ahead of time so your team has a predefined list to select from. You can find this from Settings > Tags
On this page you will be able to add, delete and edit tags that are saved in your account.

Assign tags

You can assign tags to orders as and when you need them. 

1. In the orders grid, click the plus in the tags column. From here you can add one (or multiple tags) and then click apply. 
2. You can bulk assign tags from the orders grid by selecting all the orders you want to update, selecting "Add or Remove Tags" from the action menu, and then entering (or removing) the tags you'd like to apply. 
3. You can also apply tags within individual orders. When you open the order, in the bottom right you will see a section for tags where you can add or remove any tags.

Automate

You can easily automate the addition of tags with our rules engine. Just use the new rule action called "Assign Tags." For more information on setting up rules, please refer to our support guide.

Tags can also be used to automatically add extra services to your orders, such as Go Green Plus. For more details, check out our guide here.