Q: Will this work with my plan?
DHL Express Commerce can be used to import orders from all Shopify plans. If you would like to use the live rates at checkout feature, then the Shopify Advanced or Plus plan is required. You must also ensure you have the third party calculated shipping rate feature as part of your Shopify account. Additionally, live rates are supported on Shopify's development plan
Q: How much will it cost?
There is no charge to use DHL Express Commerce, you simply need to hold a DHL Express account to use the solution.
Q: How do I open an account?
If you do not currently hold a DHL Express account and would like to open one, choose ‘Register’ on the dhlexpresscommerce.com home screen. Select your country from the drop-down field and then click on ‘Request an Account’, to be redirected to a page to start this process
Q: Will this show rates at checkout?
Yes, this is possible. The Shopify Advanced or Plus plan must be used and also the third party calculated shipping rate feature as part of your Shopify account.
Q: Will my account agreed rates show on this app?
Yes, DHL Express Commerce will show your account agreed rates when generating shipments.
Q: How do I start to use the app?
Once the app is installed, you simply need to register for DHL Express Commerce (https://dhlexpresscommerce.com) and create the connection to your store to start import orders. A support article containing the steps is available here
Q: Does this work with MyDHL+?
DHL Express Commerce is independent of MyDHL+, however any shipments generated will be visible in the 'Monitoring & Notifications' feature, ProView, if this is currently used.
Q: Can I use dimensions with Shopify?
Dimensions are not currently supported for import from Shopify to DHL Express Commerce, as Shopify lacks native dimension support. Consequently, dimensions will not be utilized at checkout with Shopify integrations.
Q: Will DHL Express Commerce update my orders in Shopify to say they are fulfilled?
DHL Express Commerce will update the fulfillment status of your Shopify orders. It does this by automatically providing tracking information to Shopify and marking orders as fulfilled. This can be set to occur upon printing labels or when you manifest orders, depending on your preference set in Settings > Integrations > Write back order updates.
Q: Can I import my Shopify tags to DHL Express Commerce?
Shopify tags can be imported into DHL Express Commerce and will appear within the order grid. This is available by enabling the setting in Settings > Integrations > Shopify settings > Advanced > 'Import order tags'.
Q: Can I allow orders with a fraud warning in Shopify to import into DHL Express Commerce?
Orders with fraud warnings are typically allowed to import into DHL Express Commerce by default. However, if you prefer to block such orders, you can enable the 'Check fraudulent orders' option in Settings > Integrations > Shopify settings > Advanced. Orders with a cancellation recommendation will then be excluded from import.
Q: What should I do with my Shopify pre-orders?
To prevent pre-orders from importing into DHL Express Commerce, tag these orders in Shopify with 'Pre-order' or a similar tag. Configure DHL Express Commerce to exclude these by entering the tag in the 'Exclude orders with these tags' field under Settings > Integrations > Shopify > Advanced. When ready to ship these orders, remove the tag in Shopify and conduct a manual import in DHL Express Commerce, specifying the number of days since the order was created to ensure all relevant pre-orders are imported.
Q: Can I integrate multiple Shopify accounts into my DHL Express Commerce account?
You can integrate multiple Shopify accounts with your DHL Express Commerce account. To add additional accounts, go to Settings > Integrations > Add a new integration, and select Shopify for each account you wish to add.