Returns with DHL Express Commerce

Overview

• Discover the different ways you can process returns with DHL Express Commerce on this page.
• DHL Express Commerce features four different ways to handle returns, which we’ll cover in this article.

Return options with DHL Express Commerce 

Option 1: Create your own self-service returns portal

Create a self-service returns portal with your company branding where your customers can generate their own returns labels.

Learn more about how to set up a branded returns portal here.

Option 2: Manually create a return label

1. In DHL Express Commerce, navigate to Orders.
2. In the top right click Create order, then select Create a return order.
   • The sender address (i.e. the warehouse) is where the shipment is being returned to.
   • The receiver address (i.e. the address of the customer) is the address the product is being sent from.
     
3. Fill in the required fields and choose the courier service.
4. Print or email the label.

Option 3: Print a return label from an existing order 

1. In DHL Express Commerce, navigate to Orders, then select the Shipped tab.
2. Open the order that you want to create a return label for.
3. Click Create a return order, then click to confirm.
   
4. You will be taken to a page with the return shipment details. You can download, email or print the label from here.

Option 4: Create a return label with each outgoing shipment

Using this method you can automatically create a return shipment with each outgoing shipment you process through DHL Express Commerce. You can do this in the following two ways:

Using Rules

1. Go to Settings > Rules.
2. Click Add a new rule.
3. Set up the rule for your matching condition (e.g. All Orders) and the action Create Return > True.
4. The above rule will create a return using the same courier that the outgoing shipment is being sent with.
5. Click Run Rules Now or re-import your orders so the create return flag is applied against existing orders.
6. Now, when you print your new orders you will receive a matching return label with each order. 

Turning on returns for every outbound order

1. Go to Settings > Couriers > DHL Express Settings.
2. Click the Advanced tab.
3. Under the Shipping Label section, tick Create a return label for all outgoing packages.
   
4. You will now receive a return label included in the PDF file when printing outbound orders.