Shipping Label FAQs

1. From the main menu, select Orders, then select the Printed tab.
2. Select the order for the label you want to re-print.
3. In the right-hand corner, under the Print dropdown menu, click Re-print, then select Re-print shipping label.

You use the re-do functionality to replace an existing label. Use this functionality when you have made a mistake with the order e.g. entered the incorrect address.

1. From the main menu, select Orders, then select the Printed tab.
2. Select the order for the label you want to re-do.
3. In the right-hand corner, click the More actions drop down.
4. Click Re-do shipping, then click Redo to confirm.

The order will move to the New unshipped tab. The order version, which was initially printed, will be moved to the archived tab.

Use the add shipment functionality to clone an existing order. This is useful when you are sending the same order to a customer.

1. From the main menu, select Orders, then select the Printed tab.
2. Select and open the order for the label you want to re-print.
3. Under More actions, click Clone.
4. Select either:
   • Save to save the order to the New tab.
   • Download to download the cloned order.
   • Print and close to print the label and close the order.

Print multiple labels when you need to send more than one parcel to a customer.

1. From the Orders page, open the order you want to print multiple labels for.
2. Under Packaging, enter the number of labels you want for each box in the QTY column.
   You can print labels for parcels with the same weight and dimensions, or parcels with different weights and dimensions.
3. Click Print.

To ad a business logo on your labels and invoices:

1. Navigate to Settings > Couriers. 
2. Select DHL Express Settings from the list, then go to the Advanced tab.
3. Under the Shipping Label section, tick the Display custom logo on labels and invoices checkbox.
4. Upload your custom logo by clicking the Select button.
   
   The maximum file size is 1MB, Width 354px, Height 177px, Resolution: 300 dpi.

Yes, you can create a label to dispatch part of an order, and then fulfill the rest of the items at a later date.

For more information on this, see our guide here.