What is 'writeback'?
DHL Express Commerce sends the Order Status, Tracking Number, and Carrier Name to your selling channel or marketplace when a label is generated. We call this writeback.
This update can happen as soon as you print.
For example:
- You have an order in Shopify, which is imported into DHL Express Commerce.
- The order has a status of Pending in Shopify.
- Once you process the order in DHL Express Commerce, Shopify will be automatically updated with the status of the order and tracking information.