WooCommerce Integration

Overview

• This article outlines how to integrate DHL Express Commerce with WooCommerce so you can import WooCommerce orders.

1. Generate your API key in WooCommerce

In order to import orders from your store, DHL Express Commerce needs some information which can be found in your WooCommerce dashboard.

1. From your WooCommerce dashboard, select WooCommerce > Settings.
2. Click the Advanced tab.
3. Select REST API near the top of the screen, then click Add Key.
4. In the Description field, enter DHL Express Commerce Integration.
5. Select a user.
6. In the Permissions menu, select Read/Write.
7. Click Generate API key.
8. Copy the Consumer Key and Consumer Secret. You will have to paste this in the DHL Express Commerce integration settings.

1. From your WooCommerce dashboard, select WooCommerce > Settings.
2. Click the Advanced tab.
3. Click Legacy API near the top of the screen.
4. Tick Enable the legacy REST API.
5. Click Save changes.

2. Add WooCommerce as an integration in DHL Express Commerce

1. In your DHL Express Commerce account, go to Settings > Integrations.
2. Click Add a new integration, and select WooCommerce from the list.
3. Select the Enable WooCommerce checkbox.
4. Under WooCommerce API version, select Latest Version 3.
5. Enter your store domain name starting with http or https i.e. https://yourstore.com.
   If you do not know your store domain name, check your WooCommerce dashboard > Settings > General > Site Address (URL).
6. Paste your Consumer Key and Consumer Secret copied from WooCommerce.
7. Enter or select your Status to import.
8. Fill out any other details as required. 
9. (Optional) Select Enable writeback to the customer instructions field. DHL Express Commerce will write-back the Tracking Number, Carrier Name and Tracking URL in the instruction field.
10. (Optional) Select Enable customer notifications when creating order note on writeback. Customer notifications will automatically be sent when DHL Express Commerce writes back the tracking details in a note.
11. Click Save.

3. Set your writeback method

Writeback is when DHL Express Commerce sends back tracking information to WooCommerce. Learn more information about writeback here.

With the Latest Version 3 WooCommerce integration you can configure two different writeback methods.

To configure your writeback method follow the below steps:

1. In your DHL Express Commerce account, go to Settings > Integrations.
2. Click Settings next to WooCommerce.
3. Scroll down until you see the option Writeback Method.
4. From the dropdown select either of the two options:
   • Create an Order Note
   • Update using Shipment Tracking Plugin

Create an Order Note

When an order in DHL Express Commerce is printed or manifested, DHL Express Commerce will set the order status to complete in WooCommerce, and add an order note to the order.

You can also set the order note created to also trigger a notification to the customer. To do this enable the Enable customer notifications when creating order note tickbox option in WooCommerce settings when you have the Create an Order Note writeback method selected.

Update using Shipment Tracking Plugin

4. Import WooCommerce orders

1. From the DHL Express Commerce Main Menu, select Orders.
2. Click Import at the top right of the screen, and select Import Orders from the dropdown menu.
3. Select WooCommerce, and enter the number of days you want the importer to check for orders.
4. Click Import. DHL Express Commerce imports the orders based on your Status to import selection for WooCommerce e.g. Processing.
5. Click Close once importing is complete.

(Optional) Import additional product attributes

You can also import the size and colour of your products from your WooCommerce store by using WooCommerce Product Attributes. 

• DHL Express Commerce relies on the attributes being labelled "Size" and "Color" specifically for these to be picked up by the importer.

Partial Shipments are not supported with this integration. 

What's next?  

If you're having issues with the integration, see WooCommerce - troubleshooting.