Overview 

• Choose to create your return label manually, from an existing order, or with each outgoing label.
• Before you begin, check that you added your import account number in Settings > Couriers > DHL Express > Settings > Advance > "Return DHL Account No"

Create your own self-service returns portal 

Create a self-service returns portal with your company branding where your customers can generate their own returns labels.

For more information take a look at this article Set up Branded Returns Portal

Manually create a return label

1. In your DEC account, go to Orders.
2. In the top right click Create Order, then select Create a Return Order.
   • The sender address (i.e. the warehouse) is where the shipment is being returned to.
   • The receiver address (i.e. the address of the customer) is the address the product is being sent from.
3. Fill in the required fields and choose the courier service.
4. Print or email the label.

Print a return label from an existing order 

1. In your DEC account, go to Orders, then select the Shipped tab.
2. Open the order that you want to create a return label for.
3. Click Add return, then click to confirm.
4. You will be taken to a page with the return shipment details. You can download, email or print the label from here.

Create a return label with each outgoing shipment

Using this method you can automatically create a return shipment with each outgoing shipment you process through DEC. You can do this in the following two ways:

1. Using Rules

1. Go to Settings, then select Rules.
2. Click Add a new rule.
3. Set up the rule for your matching condition (e.g. All Orders) and the action "Create Return > True".
4. The above rule will create a return using the same courier that the outgoing shipment is being sent with.
5. Click "Run Rules Now" or re-import your orders so the create return flag is applied against existing orders.
6. Now, when you print your new orders you will receive a matching return label with each order. 

2. Turning On Returns For Every Outbound Order

1. Go to Settings > Couriers > DHL Express > Settings
2. Click Advance
3. Tick "Create a return label for all outgoing packages"
4. You will now recieve a return label included in the PDF file when printing outbound orders.