The DHL Express Commerce Branded Returns Portal is a comprehensive solution designed to streamline your returns process, making it effortless for both your team and your customers to manage.

With the DHL Express Commerce Branded Returns Portal, you can:

• Personalise the portal to reflect your brand's identity, including customising the page title, favicon, header and footer, accent colour, logo, and packaging details.
• Seamlessly integrate the portal into your website for a smooth customer experience.
• Customise the URL to match your store's domain with a subdomain.
• Utilise our advanced rules engine to ensure adherence to your returns policy, such as rejecting returns beyond a certain timeframe or excluding specific SKUs like earrings.
• Offer various reimbursement options, including store credit, refund, or product exchange, each with its associated freight costs.
• Send branded email notifications throughout the returns process to keep both you and your customers informed.
• Automatically generate returns based on outgoing orders, including shipment details and item specifics.
• Easily share customised return links directly from your outgoing orders in DHL Express Commerce or provide customers with shipping labels.
• Enable partial or multiple returns for a single order, allowing flexibility for customers returning part of an order or additional items later.
• Provide the option for customers and yourself to reprint return labels if needed. Allow customers to edit their return address to accommodate changes from the original delivery.

Here are some reasons why opting for self-service returns is the optimal choice for return management:

Boost sales: A transparent and user-friendly returns process enhances cart conversion rates and fosters customer loyalty by instilling confidence in shopping experiences.

Reduce customer support queries: Implementing a self-service returns process diminishes the volume of inbound customer service inquiries related to returns, freeing up resources for other business areas.

Control costs: By offering customisable return services and courier options, you can effectively manage return shipment expenses while retaining flexibility.

Gain insights and data: Tracking the reasons behind returns enables you to identify patterns and insights, facilitating informed decision-making regarding inventory and customer satisfaction.

Enhance customer experience: Providing customers with an easy-to-use returns portal empowers them and enhances their overall shopping experience by eliminating the need for direct contact with customer service.

Reduce waste: By generating return labels only when necessary, rather than with every shipment, you minimise label waste.

Ready to setup your Branded Returns Portal? Click here to find out how.