Validate items using barcode scanning

Overview

• You can quickly scan product barcodes and we'll check the product belongs in the order, which helps to reduce errors and improve customer satisfaction.
• By reducing packing errors you'll save money by not sending out incorrect orders, reduce your customer service enquiries, cut down on returns and create happier customers.

How it works

1. From the DHL Express Commerce dashboard, navigate to the Workflows section.
2. Select the Packing Validation option from the list of options.
   
3. Enter or scan the order number then click Search.
4. The packing validation screen will open, displaying the list of products in the order.
   
5. Scan the barcode or enter the SKU of the picked product/item. If the scanned barcode matches an item in the order, we'll mark that product as packed.
6. If you enter an item that is not in the order, you will be presented with an error on the screen.
7. Repeat step 6 for each item until all items have been packed.
8. The Complete Packing button will be enabled once you've scanned every product in the order to ensure you haven't missed anything.
9. Click Complete Packing. This will redirect you to the order details page.
10. Confirm the package and carrier/service selection.
11. Click Print to complete the packing validation for the ordered items.

FAQs

Is it possible to verify without SKU & barcode?

Yes, it is possible to verify items without SKU and barcode. You can either increase the quantity manually or use the Mark as Packed button to mark all ordered quantities as packed.

I don't have barcodes in DHL Express Commerce but I still would like to use validate my packing

Not every platform allows you to specify the barcode of your product. You can use the DHL Express Commerce product catalogue to upload all your barcodes so you can validate your packing even easier. 

How do I know when the wrong item has been scanned?

If the wrong item has been scanned, an error message will be displayed to the packer. The error message will indicate that the scanned barcode does not match the product's barcode. You can then take corrective action to ensure that the correct item is scanned and packed. Along with seeing an error message you will also hear an audio notification that will alert you when an incorrect item has been scanned.

Can I access Packing Validation from the Orders Grid?

Yes, it is possible to access Packing Validation from within the Orders Grid. You can right click on an order and select Open with Packing Validation to open the order directly within Packing Validation.

You can also configure your settings so all orders opened from the Orders Grid are opened with Packing Validation. To do this, go to Settings > Packing Validation and under Open orders with Packing Validation, select Open the order with Packing Validation.

Can I see when Packing Validation was used to pack an order?

Yes, it is possible see when Packing Validation was used to pack a shipped order. To see this, open any shipped order and scroll down to the History section. If Packing Validation was used to pack the order you will see a Packing Validation entry that logs when Packing Validation was used, and which items were packed.